Consultation Flow
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Note that the prices indicated in this page are all inclusive of tax.
For our menus and prices, please refer to the following.
Consultation Flow
We also provide in-person consultations and telephone consultations. Telephone consultations and delivery are available for self-pay (non-insured) care only.
For our consultation flow, please refer to the following.
Delivery of prevention medications (PrEP/PEP/Doxy-PEP), the morning-after pill, STI treatment medications and first-time ED, premature ejaculation, AGA medications and pills always requires a doctor’s consultation.
Please be sure to make an appointment for a telephone consultation.
If you have any questions, please contact us via our Official LINE.
In-Person Consultation
Our in-person consultations give priority to those with appointments.
Without an appointment, you may have to wait a long time. Please make an appointment in advance.
Appointment via Official LINE
Select an item from the rich menu on our Official LINE (“In-Person Consultation”, “Gender Affirmation”, etc.) and proceed to the appointment screen.
Filling in the Medical Questionnaire
Following the menu on our Official LINE, please be sure to complete the medical questionnaire in advance.
Visiting on the Day
Please come to the clinic at your appointment time on the day. You will receive a number at reception, and we will call you by that number for testing, payment, etc.
Payment
In addition to cash, various electronic payment methods can be used.
Visa / Mastercard / UnionPay / iD / Rakuten Edy / WAON / nanaco / transit electronic money
PayPay / au PAY / Merpay / Bank Pay / WeChatPay / Alipay
Telephone Consultation and Mail-In Testing (with Consultation)
To receive a telephone consultation at our clinic, (1) registration with our Official LINE, (2) an appointment and (3) filling in the medical questionnaire are required.
If you wish to pay by credit card, please complete payment in advance.
Those without a phone number reachable within Japan cannot receive a telephone consultation.
For telephone consultations, please refer to the following.
Appointment via Official LINE
Select “Telephone Consultation and Delivery” from the rich menu on our Official LINE and proceed to the appointment screen.
Filling in the Medical Questionnaire
Following the menu on our Official LINE, please be sure to complete the medical questionnaire in advance.
Registering Payment Information
For credit card payment, we will send you a URL for registration, so please complete the registration in advance.
We also accept bank transfers, Paypay, etc., so if you would prefer these, please consult us via LINE chat.
Please refrain from using debit cards as much as possible.
If you use a debit card, a provisional hold amount may be temporarily withdrawn from your account.
Also, depending on your smartphone or app, a message such as “payment completed” may appear, but only a provisional hold has been placed, and the doctor will explain the payment to you, so please rest assured.
Visa / Mastercard / Amex / Diners / JCB / Discover
Consultation and Delivery
We will call you from the clinic at your scheduled time on the day. After payment is completed, we will ship your items as soon as possible.
Receiving Medication, Test Kits, etc.
You receive the package sent after payment is confirmed.
In addition to your home, you can also specify a preferred address such as your workplace, or a Yamato office.
Performing the Test and Taking the Medication
You collect the specimen yourself following the instructions included with the test kit.
If you return the specimen, you can check the test results by email (by LINE for vaginal discharge tests) (3 to 5 days at the earliest after arrival at our clinic).
Mail-In Testing (without Consultation)
To receive mail-in testing at our clinic, (1) registration with our Official LINE and (2) filling in the medical questionnaire are required.
Registering for our Official LINE
Please register for our Official LINE below and send us your name and date of birth.
Filling in the Medical Questionnaire
Select “Telephone Consultation and Delivery” from the rich menu on our Official LINE, and fill in the medical questionnaire from “Medical Questionnaire for Telephone Consultation and Mail-In Testing”.
Product Confirmation and Registering Payment Information
We will confirm the mail-in test products you want via LINE chat. If there are no errors, we will send you a URL for registering your credit card.
We also accept bank transfers, Paypay, etc., so if you would prefer these, please consult us via LINE chat.
Please refrain from using debit cards as much as possible.
If you use a debit card, a provisional hold amount may be temporarily withdrawn from your account.
Also, depending on your smartphone or app, a message such as “payment completed” may appear, but only a provisional hold has been placed, and the doctor will explain the payment to you, so please rest assured.
Visa / Mastercard / Amex / Diners / JCB / Discover
Delivery
After payment is completed, we will ship your items as soon as possible.
Receiving Medication, Test Kits, etc.
You receive the package sent after payment is confirmed.
In addition to your home, you can also specify a preferred address such as your workplace, or a Yamato office.
Receiving Prescribed Medication
The way you receive prescribed medication at our clinic differs between self-pay care and insured care.
Self-Pay Care
Those who need prescribed medication will receive it at reception after the doctor’s consultation (there is no need to go to a pharmacy).
Delivery of prevention medications (PrEP/PEP/Doxy-PEP), the morning-after pill, STI treatment medications and first-time ED, premature ejaculation, AGA medications and pills always requires a doctor’s consultation.
From the second time onward, ED, premature ejaculation and AGA medications, pills and various cosmetics can be prescribed at reception.
Insured Care
Those who need prescribed medication will receive a prescription at reception after the doctor’s consultation.
Please exchange it for your medication at your nearest pharmacy within 4 days including the date of issue (a separate fee will be charged at the pharmacy).
How to Check Test Results
The way you receive the results of tests performed at our clinic differs between self-pay care and insured care.
Self-Pay Care
For all standard tests performed at our clinic (tests that take several days), we will send the results back to your registered email address.
Same-day test results are not stated in the email. If required, a test certificate can be issued for 1,100 JPY, so please let our staff know.
Insured Care
Test results will be given to you directly by the doctor. Please visit our clinic again.
Once the test results are returned from the laboratory company, we will notify you at your registered email address to visit us again, so please make an appointment and come to the clinic.