Teleprescription
We have started offering consultations via phone and delivery services for various medications!
To make an appointment, tap “Telemedicine & Delivery [電話診療・配送]” in the rich menu on our official LINE account.
If you do not use LINE, you can directly access our website for making an appointment from the button below.
Phone consultations and delivery services are not covered by Japanese National Health Insurance.
If you have symptoms, please discuss testing and treatment with the doctor via mail delivery or during the consultation (be sure to make an appointment and complete the questionnaire).
If payment is completed by 5:00 PM, same-day shipping is available.
Our clinic offers special pricing on test menus for commercial sex workers (CSWs) to facilitate regular testing.
If you are eligible, please inform us via LINE or during the phone consultation to apply the discount (proof of employment is not required).
For more details on the exclusive menu for the sex work and AV industry, please refer to the link below.
Currently, STI testings are available only for face-to-face consultations but not via phone. Still, medications for STI treatment are eligible for delivery.
Note that telemedicine and delivery services are not covered by Japanese National Health Insurance.
Same-day shipping is available if payment is completed by 6:00 PM on weekdays or Saturdays, or by 5:00 PM on Sundays or Japanese national holidays.
Please select the section to jump.
Note that the prices indicated in this page are all inclusive of tax.
Introduction: What You Can Do with Teleprescription
With our telemedicine, you can receive consultations and prescriptions from our doctor without physically visiting us. The medications are delivered to any domestic location that you designate such as your home or Yamato Transport office.
Features of Telemedicine
We provide telemedicine consultations for the following services as of June 2024.
01. STI Treatment Medications
02. PrEP: HIV Prophylaxis
03. PEP: Emergency HIV Prophylaxis
04. Doxy-PEP: STI Prevention Medications
05. Morning-After Pills
06. Birth Control Pills
07. ED Medications
08. Premature Ejaculation Medications
09. AGA Treatment Medications
10. Clinic-Exclusive Cosmetics
* Some treatments, such as injections, are not available. Please contact us for more details.
* All medications require a doctor’s consultation. Consultation fees (2,500 JPY for first visit or 1,000 JPY for follow-up visit) apply.
– Those who want to receive STI treatments discreetly
– Those living far from us
– Those who want to avoid visiting a clinic nearby
– Those who want their medications delivered
Benefits of Telemedicine
Our telemedicine service would provide a wide range of advantages as follows.
Fast Delivery, especially in Kansai Area
We are the only clinic certified by PrEP in Japan in Kansai. Therefore, we can provide fast delivery, particularly in Kansai.
Emergency delivery of PEP is also available via LINE.
No Dedicated App Needed
We utilize LINE and phone for our services, so there’s no need to install or register for a new app.
Delivery to Your Desired Address
If you test positive for an STI and the doctor prescribes medication, it will be sent to your specified address. Delivery to places like your home, workplace or a nearby Yamato Transport office is also available.
Consultation From Anywhere
You can receive a consultation with a doctor from anywhere, as long as you have a phone.
This service is available to patients all across Japan, from Hokkaido to Okinawa.
A phone number that can be used in Japan are required.
Privacy
Our mail packages do not indicate our clinic name or the label of the contents. Additionally, since telemedicine and delivery services are not covered by Japanese National Health Insurance, you will not receive any medical expense notices at home, ensuring privacy.
Utilization of LINE
Once you register with our official LINE account, you can apply for services or ask questions 24/7 through chat.
Test Results from Home
Test results can be confirmed via e-mail, so there’s no need to visit us just to check the results.
Various Payment Methods Accepted
By registering for pre-payment with a credit card, quick delivery is possible.
Bank transfers are also available, so please consult us for details.
Flow of Telemedicine
To use our telemedicine service, 1. Register on Official LINE 2. Make an appointment 3. Fill out the questionnaire are required.
If you are going to pay by credit card, please use the pre-payment procedure.
A phone number that can be used in Japan are required.
Make an Appointment from Official LINE
– Tap “Telemedicine & Delivery [電話診療・配送]” in the rich menu on our official LINE account, and proceed to the appointment.
Fill Out the Questionnaire
– Please make sure to fill out the questionnaire in advance following the instructions on the official LINE menu.
Register Credit Card Information
48 hours before your appointment, we will send an e-mail about credit card registration to your registered e-mail address.
Once registered, we will provisionally reserve your credit card limit according to the kinds and quantity of the medications you desire. Please be assured that payment has not yet made at this time.
A credit card is recommended to use because registering a debit card might temporarily withdraw some amount from your account. Also, depending on your smartphone and your app, it may show a ‘Payment Completed’ notification, but rest assured that this is only a provisional hold. Our doctor will notify you when the payment is actually made.
Available
Visa / Mastercard® / American Express® / JCB / Diners Club / Discover
Delivery
– Once the payment process is completed, the delivery will be made as soon as possible.
Receive Medications or Test Kits
– Receive the mailed items after payment confirmation.
– The delivery can be made to your home, workplace, or a Yamato Transport office as per your preference.
Conduct Tests / Take Medications
– Follow the instructions provided with the test kit to collect your sample.
– After sending back the sample, you can check the test results via e-mail (or via LINE for vaginal discharge tests) within 3 to 5 days after the sample arrives at our clinic.
Price
The cost is calculated as follows.
[Total Cost] = [Consultation Fee*] +
[Shipping Fee] + [Testing Price] + [Treatmenet Price]
* First visit: 2,500 JPY, 2nd+ visit: 1,000 JPY
* For your 2nd+ visit for pills and medications for ED, AGA or premature ejaculation, doctor’s consultation is optional.
Note that prescription for STI prevention medication (PrEP, PEP and Doxy-PEP) always requires doctor’s consulation.
Express Specimen Return Option
When you opt for the Express Specimen Return Option, the period needed to return your specimen to us is reduced by 2-3 days. If you would like to use this service, please let us know in the questionnaire. Note that this incurs extra 300 JPY.
Eligible Medications
We can deliver the following medications for teleprescription:
– The all the prescription for the STI prevention medications (PrEP, PEP and Doxy-PEP) and 1st prescription for pills and medications for ED, AGA or premature ejaculation require doctor’s consultation.
STI Treatment Medications
We do not currently accept consultations for STI testing. However, STI treatment can be mailed.
Telemedicine and delivery services are available only for non-insurance medical care (private practice).
Please consider face-to-face consultations for STI testing.
A doctor’s consultation is required for prescribing treatment medications. Consultation fees (first visit 2,500 JPY, follow-up 1,000 JPY) apply.
HIV Prevention Medications (PrEP)
We offer PrEP with an all-inclusive package that covers all necessary blood tests for PrEP usage and continuation.
A doctor’s consultation is mandatory for PrEP delivery.
Patients purchasing PrEP from us can ask any questions regarding PrEP and other medications, as well as PrEP administration, via LINE 24/7. Feel free to contact us.
If you have a test certificate for HIV and hepatitis B within one week, only the bottle can be delivered. Please consult with the doctor during the consultation.
Price for bottle only: 8,000 JPY per bottle, 18,000 JPY for three bottles (incl. tax), regardless of whether it is Descovy or Truvada.
Emergency HIV Prevention Medications (PEP)
Our telemedicine service for PEP includes the consultation fee, necessary tests, medications, and follow-up after one month, all in one package.
A doctor’s consultation is required for PEP delivery. The consultation fee is included in the package price below.
For those taking PEP, we offer comprehensive mental care and additional tests as needed, based on the situation of the exposure risk, until HIV negative status is confirmed. These additional services are provided at no extra cost.
If there has been an HIV risk exposure and you are not taking PrEP, you need to take PEP (Post-Exposure Prophylaxis) within 72 hours for prevention.
Due to potential delays in delivery, it is recommended to visit the clinic if possible to receive PEP on time.
STI Prevention Medications (Doxy-PEP)
We provide specialized consultations for Doxy-PEP.
The price and necessary tests for Doxy-PEP will be determined during the doctor’s consultation based on the patient’s risk and frequency of sexual activity.
A doctor’s consultation is mandatory for Doxy-PEP delivery. Consultation fees (first visit 2,500 JPY, follow-up 1,000 JPY) apply.
To ensure correct use of Doxy-PEP, we offer the necessary tests at a significantly lower price than usual. For details, please contact us through the official LINE account.
Morning-After Pill
A doctor’s consultation is mandatory for the delivery of the morning-after pill. Consultation fees (first visit 2,500 JPY, follow-up 1,000 JPY) apply.
Birth Control Pill
Consultation fees apply only for the first visit (2,500 JPY) and follow-up (1,000 JPY).
For subsequent prescriptions, no consultation fee will be charged if only the medication is prescribed.
ED Treatment Medications
Consultation fees apply only for the first visit (2,500 JPY) and follow-up (1,000 JPY).
For subsequent prescriptions, no consultation fee will be charged if only the medication is prescribed.
Premature Ejaculation Treatment Medications
Consultation fees apply only for the first visit (2,500 JPY) and follow-up (1,000 JPY).
For subsequent prescriptions, no consultation fee will be charged if only the medication is prescribed.
AGA Treatment Medications
Androgenetic Alopecia (AGA) is well known in men, but many women also suffer from hair loss. Female pattern hair loss (FAGA) can be treated and prevented with topical and oral medications.
We also welcome consultations from those using hormone treatments (especially trans men) regarding hair loss.
Consultation fees apply only for the first visit (2,500 JPY) and follow-up (1,000 JPY).
For subsequent prescriptions, no consultation fee will be charged if only the medication is prescribed.
Clinic-Exclusive Cosmetics
We offer cosmetics available exclusively through medical institutions. These products are available for anyone to use.
No consultation fee is required.
Introduction of our partners
Residents of Hokkaido, Tohoku or Kanto region can have a quicker access to PEP at our affiliated Personal Health Clinic in Tokyo. Visit their website for more details.
Director of Personal Health Clinic, Doctor of Medicine. Providing medically accurate knowledge and compassionate care at National Center for Global Health and Medicine (Shinjuku, Tokyo) and Personal Health Clinic, focusing on STIs such as HIV and PrEP. Born in Japan and raised in Kenya, Africa, he is also licensed to practice in Kenya, where he participates in medical and educational support activities. He also serves as a visiting doctor at our clinic.
